Terms of Service

The Service

ResolveOnce provides AI-powered ticket matching and knowledge discovery for support teams.

Account Terms

• You must provide accurate information
• You're responsible for account security
• You must be 18+ years old
• One account per organization

Acceptable Use

• Use for lawful purposes only
• Don't attempt to reverse-engineer
• Don't overload our systems
• Respect intellectual property

Payment Terms

• 14-day free trial
• Monthly or annual billing
• Cancel anytime
• 30-day money-back guarantee
• All prices in USD

Service Availability

• We aim for 99.9% uptime
• Maintenance windows communicated in advance
• Best effort support via email

Data Ownership

• You own your data
• You can export or delete anytime
• We process data only as directed
• Your tickets remain confidential

Limitation of Liability

Service provided "as is". We're not liable for indirect, incidental, or consequential damages. Our total liability is limited to the amount paid in the last 12 months.

Termination

Either party can terminate with notice. Your data remains available for export for 30 days after termination.

Governing Law

These terms are governed by the laws of Delaware, United States. Any disputes will be resolved in Delaware courts.

Changes

We may update these terms with 30 days notice via email.