Privacy Policy

What We Collect

• Email addresses and contact information
• Company and team information
• Support ticket data you choose to analyze
• Usage data to improve our service

How We Use Your Data

• To provide the ResolveOnce service
• To analyze and match your support tickets
• To communicate about service updates
• To improve our product

We Never

• Sell your data to third parties
• Share your tickets with other customers
• Use your data to train models for competitors
• Access your data without permission

Data Security

• All data encrypted in transit (TLS 1.3)
• Encrypted at rest (AES-256)
• Hosted on secure cloud infrastructure (AWS)
• Regular security audits

Your Rights

• Access your data anytime
• Request complete data deletion
• Export all your data
• Opt-out of communications

California Privacy Rights (CCPA)

California residents have additional rights under CCPA including the right to know, delete, and opt-out of the sale of personal information.